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Your Account, Your Rules – How We Operate

Our terms lay out exactly how your account works, what you can do in the lobby, and how we handle your deposits and withdrawals.

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lotto01 Your Account, Your Rules – How We Operate
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How to Reach Us About Terms

If you have questions about these terms, account eligibility, or how a rule applies to your account, our support team is ready.

Live Chat Available 24/7 in the account menu. Select the help icon in the bottom-right corner of the lobby and describe your terms question; we'll respond within minutes.
Email Support Send your question to [email protected]. Include your account email and the specific term you're asking about; we reply within 4 business hours.
In-App Help Open the settings menu on your mobile app, select 'Account & Terms', then 'Contact Support'. Describe your issue and attach relevant screenshots if needed.
SECURITY & YOUR DATA

How We Protect You Under These Terms

Our terms include strict data-handling and security commitments. Every account is encrypted, and your payment information never touches our servers — DANA, OVO, GoPay and QRIS process payments directly.

Encryption Standard

All account data and transaction history are encrypted in transit and at rest using industry-standard TLS 1.3. Your wallet balance, game history and personal info are protected from unauthorised viewing.

Payment Security

DANA, OVO, GoPay and QRIS handle payment processing independently. We never store your payment credentials. Deposits and withdrawals are verified by fraud detection before they post to your account.

Two-Factor Authentication

Enable 2FA in account settings to require a one-time code each time you log in from a new device. This is optional but recommended to keep unauthorised users out of your account.

Data Retention

We keep your account data for as long as your account is active. After closure, we retain records for 5 years to comply with financial regulations and resolve disputes.

Data Download & Portability

Request a complete download of your account data — personal info, transaction history, game records — by emailing [email protected]. We deliver it within 14 days in a portable format.

Breach & Contact Protocol

If we detect unauthorised access to your account, we'll notify you by email and SMS immediately. Open live chat to report a breach and we'll freeze your account pending investigation.

Frequently Asked About Our Terms

If we detect terms violation — such as account sharing, use of bots, or funding from a source you don't control — we'll pause your account and review the breach. If confirmed, we may freeze your balance pending investigation. We'll contact you within 24 hours to explain what we found. You can respond with your account history and supporting evidence through email to [email protected].

Yes. Go to account settings, select 'Account & Security', then choose 'Close Account'. Your balance will be withdrawn to your payment method within 24 hours. Your account data is retained for 5 years after closure for compliance, but you cannot re-use the same email to open a new account for 30 days.

Eligibility depends on local law where you access the platform. Most players in Indonesia have access to our full lobby — live casino tables, slot rooms, sportsbook markets and game shows. Some game categories or betting markets may be unavailable in your region due to local restrictions. Check the game lobby filters to see what's available to you right now.

Withdrawals to DANA, OVO, GoPay and QRIS typically clear within 24 hours after verification. We verify every withdrawal to confirm the account owner is requesting it. If we need extra information — such as a screenshot of your payment app — we'll email you within 2 hours. Once verified, your payment method receives the funds; their side usually completes in minutes.

No. Our terms state each account is personal and for your use only. Sharing your login details, even with family or friends, violates the agreement and can result in account suspension. If we detect logins from unusual locations or devices linked to your account, we'll ask you to confirm the activity or reset your password.

Each game is powered by certified studios like Evolution, Pragmatic Play and others. Game outcomes are determined by certified random-number generators we cannot influence. If you believe a result was incorrect, contact live chat within 7 days with the game session ID and timestamp. We'll review the server log and get back to you within 48 hours.

Email [email protected] and ask for a 'data subject access request' or 'account data download'. Include your account email. We'll send you a file with all personal info, transactions and game history within 14 days. To delete your account permanently, close it through settings; retained records stay encrypted for 5 years but your active profile is removed immediately.

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