Can I ask lotto01 to delete my personal information?

You can request deletion of non-essential data like saved preferences and communication history through your Settings, or email support@lotto01.click for a full deletion request. Financial records tied to withdrawals are kept for compliance, as required by law.

Reference

How We Keep Your Data Safe

Q: Can I see what personal data lotto01 has stored about me?

Yes. Send an email to support@lotto01.click with 'Data Access Request' in the subject line, include your registered account email, and we'll provide a complete copy of your stored information within 14 days at no cost.

When you open an account at lotto01 and fund it with DANA, OVO, GoPay or QRIS, your personal information and payment details stay protected by our encryption and…

Encrypted account accessLocal payment securityYour data, your control

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The Information We Request

lotto01 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

To create your lotto01 account, we ask for your name, contact details, date of birth and address — this helps us verify your identity and process withdrawals. When you deposit via DANA, OVO, GoPay or QRIS, we record the transaction details and amount for compliance and

1
settlement. We also log your login times, device type, IP address and game activity so we can detect unusual account behaviour and prevent fraud. Financial transaction records are kept for tax and regulatory purposes where local law permits. Your privacy choices — how we contact you,
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whether we share anonymised analytics — are yours to set inside your account dashboard.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact Us About Your Privacy

Live Support Our support team in Makassar and across Indonesia responds to account and privacy questions via live chat from 07:00 to 23:00 daily. Use the chat window inside your account or on this site.

Email Request Send a formal data access or deletion request to our privacy team at [email protected]. Include your account email and a clear description of what information you want to review or remove.

Account Settings Update your communication preferences, review your stored payment methods, and check your login history directly in Settings > Privacy & Security inside your account dashboard.

DATA HANDLING FACTS

How We Protect and Manage Your Information

Encryption in Transit

All data sent between your device and our servers — including DANA, OVO, GoPay and QRIS payment details — travels through SSL encryption. This means intercepting your information in transit is not possible.

Withdrawal Verification

Before we process a withdrawal to your DANA or OVO wallet, we confirm your identity using your registered phone number and account email. This extra step prevents unauthorised transfers from your account.

Cookie and Tracking Use

We place cookies on your device to keep you logged in, remember your game preferences and track which pages you visit. You can disable non-essential cookies in your browser settings without losing core account access.

Data Retention Timeline

Account records are stored as long as your lotto01 account is active. After account closure, transaction history is kept for two years to meet regulatory requirements where local law permits.

Third-Party Data Sharing

We do not sell your personal data to advertisers or brokers. We share account details only with payment processors (DANA, OVO, GoPay, QRIS operators) and our licensed compliance partners, where necessary.

Your Right to Access

Email [email protected] to request a full copy of the personal data we hold about you. We provide this within 14 days in a readable format; no fee applies for one request per calendar year.

Frequently Asked Privacy Questions

Yes. Send an email to [email protected] with 'Data Access Request' in the subject line, include your registered account email, and we'll provide a complete copy of your stored information within 14 days at no cost.

Your wallet credentials are not stored. When you deposit, DANA, OVO, GoPay or QRIS processes the payment directly. We record only the transaction amount, date and confirmation number for your account ledger and settlement.

After closure, your account access ends immediately. Transaction records stay on file for two years to comply with regulatory requirements where local law permits. We do not use your email or phone for marketing after closure unless you consent.

You can request deletion of non-essential data like saved preferences and communication history through your Settings, or email [email protected] for a full deletion request. Financial records tied to withdrawals are kept for compliance, as required by law.

We use email-verified login, SSL encryption for all data, and require identity confirmation before withdrawals. Withdrawal requests to DANA, OVO, GoPay or QRIS must match your registered payment wallet details.

We do not sell your game history or betting data to advertisers. We share anonymised usage patterns with our licensed compliance and payment partners only where required to process payments or detect fraud.

We use cookies to log you in, store preferences and track site behaviour. Essential cookies are required to use your account. Non-essential tracking cookies can be disabled in your browser settings without losing core features.

How We Keep Your Data Safe

How to Contact Us About Your Privacy

How We Protect and Manage Your Information

Encryption in Transit

Withdrawal Verification

Cookie and Tracking Use

Data Retention Timeline

Third-Party Data Sharing

Your Right to Access

Frequently Asked Privacy Questions

01 Can I see what personal data lotto01 has stored about me?

02 Is my DANA, OVO, GoPay or QRIS payment information saved on lotto01 servers?

03 What happens to my data if I close my lotto01 account?

04 Can I ask lotto01 to delete my personal information?

05 How does lotto01 prevent unauthorised access to my account?

06 Does lotto01 share my gaming activity with third parties?

07 What is lotto01's policy on cookies and tracking?

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