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How We Protect Your Account & Data

Your account security and data privacy matter to us. lotto01 operates according to the laws that apply in your region, and we keep our policies clear so you…

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lotto01 How We Protect Your Account & Data
CONTACT & ASSISTANCE

How to Reach Our Legal Support Team

Email Support Send legal questions or account concerns to our support team at [email protected]. We respond to all inquiries within 24 hours on business days.
Live Chat Open a chat in your account dashboard during support hours (08:00–22:00 Indonesia time, Monday to Sunday) to speak with a specialist about policy questions.
Account Settings Access your privacy and data controls directly in the Account menu under Settings. Request data export, review activity logs, or update contact details in seconds.
YOUR DATA & ACCOUNT SECURITY

How We Handle Privacy & Verification

Identity Verification

During signup, we collect your name, date of birth and address to comply with anti-money-laundering law. This information is verified once and stored securely. You can view what we hold about you in your Account Settings.

Payment Data Protection

All deposits via DANA, OVO, GoPay or QRIS are encrypted end-to-end. We never store your payment credentials; each transaction is processed through secure payment gateways and then deleted from our systems.

Cookie & Tracking Policy

We use cookies to keep you logged in, remember your preferences, and prevent fraud. Functional and security cookies are essential; you can manage optional analytics cookies in your browser settings.

Data Retention

Account records, transaction history and support tickets are kept for seven years to meet regulatory requirements. After you close your account, we retain only the minimum data needed for legal compliance.

Third-Party Sharing

We never sell your data to marketers or advertisers. We share information with payment processors and regulatory bodies only when required by law. You can request a full disclosure of any data sharing in your Account Settings.

Security Incident Response

If we detect unauthorized access, we notify you immediately via email and ask you to change your password. Our security team investigates within hours and keeps you updated throughout.

Your Rights & Account Access

We collect your full name, date of birth, email, phone number and residential address for identity verification. This data is encrypted and stored securely. You can view exactly what we hold about you in your Account Settings at any time.

Yes. Open Account Settings, go to Privacy & Data, and click 'Request Data Export'. We compile and send your full data file (account history, transactions, support tickets, cookies) within five business days as a secure file.

We retain account records, transaction history and chat logs for seven years to comply with anti-money-laundering regulations. After that period, all personal data is deleted. You can request early deletion of non-essential data by contacting [email protected].

Contact our support team via live chat or email with your transaction details. We investigate disputes within one business day and can reverse erroneous charges or unlock stuck deposits. Resolution typically completes within three to five business days.

No. Payment credentials are processed through secure third-party gateways and never stored by us. After each transaction, your payment method is deleted from our systems. We retain only your transaction receipt and balance history.

You can close your account instantly in Account Settings. However, we must retain transaction records and identity data for seven years to meet regulatory law. Non-essential data (cookies, chat logs) is deleted within 30 days.

Email [email protected] with 'Legal Inquiry' in the subject line. Include your account number and a description of the issue. We acknowledge all legal inquiries within 24 hours and provide a detailed response or next steps within five business days.

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